Privacy Notice

Who is Draper Educational Support?

Draper Educational Support is an assessment and tutoring service for children and young people with Specific Learning Difficulties (SpLD). Our mission is to teach and assess children and young people and support both them and their families.

How we use your personal information

This privacy notice is to inform you how we promise to look after your personal information. This includes what you tell us about yourself and/or your child, and what we learn by having you as a client. This notice explains how we do this and tells you about your privacy rights and how the law protects you.

Our Privacy Promise

We promise:

To keep your data safe and private.
Not to sell your data.
To delete your data correctly within the recommended time frame.

If you have any questions, or want more details about how we use your personal information, you can ask us.

How the law protects you

As well as our Privacy Promise, your privacy is protected by law. This section explains how that works. Data Protection law says that we are allowed to use personal information only if we have a proper reason to do so. The law says we must have one or more of these reasons:

to fulfil a contract we have with you; or
when it is our legal duty; or
when it is in our legitimate interest; or
when you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Purposes for which we use your personal information

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

What we use your personal information for

To manage our relationship with you and/or your child.
To provide advice or guidance about our services.
To deliver of our services.
To make and manage client payments.
To collect and recover money that is owed to us.
To run our business in an efficient and proper way. This includes managing our financial position, business capability, planning and communications.
To exercise our rights set out in agreements or contracts.

Our reasons

Fulfilling contracts.
Your consent.
Our legitimate interests.
Our legal duty.

Our legitimate interests

Keeping our records up to date.
Seeking your consent when we need it to contact you.
Being efficient about how we fulfil our legal and contractual duties.
Complying with regulations that apply to us.
Complying with regulations that apply to us.
Being efficient about how we fulfil our legal and contractual duties.

Groups of personal information

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Financial - Details about payments from your accounts with us.

Contractual - Details about the services we provide to you.

Contact - Where you live and how to contact you.

Identity - Information about yourself/your child including name, date of birth, educational and medical history.

Communications - What we learn about yourself/your child from questionnaires, emails and conversations between us.

Documentary Data - Details about yourself/your child that are stored in documents in different formats, or copies of them. This could include things like an Educational Health Care Plan (EHCP), reports and medical documents.

Consents - Any permissions, consents or preferences that you give us.

Profile - Any feedback, reviews and survey responses.

Technical - Internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.

Special Categories of Personal Data - The law and other regulations treat some types of personal information as special. These include: racial or ethnic origin, religious or philosophical beliefs, sexual orientation, political opinions, trade union membership, health, genetic and biometric data. We will only collect and use these types of data if the law allows us to do so.

Where we collect personal information from

We may collect personal information about you from these sources:

Data you give to us:

When you apply for our services
When you talk to us on the phone
In emails and letters
In documents sent to us
In online reviews

Data we collect when you use our services. This includes the amount, frequency, type, location, origin and recipients:

Payment and transaction data.
Usage data. We gather this data from devices you use to connect to our website such as computers and mobile phones, using cookies and other internet tracking software.

Data from third parties we work with:

Schools, colleges or universities where you/your child attends.
Our website is hosted by on an online platform that manages contact forms.

Third party links

Our website may include links to third-party websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Internet Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered or disclosed. We have also put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.

If you choose not to give personal information

We may need to collect personal information by law, or under the terms of a contract we have with you. If you choose not to give us this personal information, it may delay or prevent us from meeting our obligations. It may also mean that it would be necessary to cancel the service.

Any data collection that is optional would be made clear at the point of collection.

How long do we keep personal information

We will keep your personal information for as long as you are a client of Draper Educational Support.

After you stop being a client, we may keep your data for up to 10 years for one of these reasons:

To respond to any questions or complaints.
To maintain records according to rules that apply to us.

We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

How to get a copy of your personal information

You can access your personal information we hold by email at: draper.ed.supp@gmail.com

Formats for sharing data

From 25 May 2018 you will have the right to get your personal information from us in a format that can be easily re-used. You can also ask us to pass on your personal information in this format to other organisations.

Letting us know if your personal information is incorrect

You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this.

If you do, we will take reasonable steps to check its accuracy and correct it.

What if you want us to stop using your personal information?

You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.

There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.

We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.

You can ask us to restrict the use of your personal information if:

It is not accurate.
It has been used unlawfully but you don’t want us to delete it.
It not relevant any more, but you want us to keep it for use in legal claims.
You have already asked us to stop using your data but you are waiting for us to tell you if we are allowed to keep on using it.

If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.

How to withdraw your consent

You can withdraw your consent at any time. Please contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain services for you. If this is so, we will tell you.

How to complain

Please let us know if you are unhappy with how we have used your personal information. You can contact us by email at: draper.ed.supp@gmail.com

You also have the right to complain to the Information Commissioner’s Office. https://ico.org.uk/

Further information

This Privacy Notice will be kept under review and will be formally reviewed on a yearly basis. This Privacy Notice was last updated in September 2025.

If you have any questions regarding this privacy notice, please do not hesitate to contact us.

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